Okay marketers, take a deep breath. A lead source is not a conversion source. Say it again for the people in the back (or on the executive team 😉). We’re here to validate your argument and provide a few points to:
Let’s dive in!
A lead source is the primary source by which a lead found your website. Or the thing they saw or heard (not on your website) that caused them to head to your website. So, that might be a Google search, an ad, or a referral.
A conversion source is the piece of content that caused them to give you their contact information. So, if they submit a form on your landing page to get an ebook, the landing page form is the conversion source.
Oftentimes, we mistake the conversion source as the lead source. But, consider this. It’s impossible to generate more leads by just creating more ebooks. However, we could increase conversion just by creating more ebooks. If we know that an ad about ebooks is bringing leads to the site, we know that the ad itself is increasing traffic, and the ebook is serving as a strong piece of content that’s grabbing attention. But, the ebook is not the source; it’s the conversion point that persuades the lead to provide their information.
If your team is struggling to grasp the concept, share this example. Let’s say someone clicks through a Facebook ad about your ebook. But, when they click through to your site, they don’t download the ebook. Instead, they navigate to your blog and subscribe. Was the blog the lead source? No. The ad is the lead source, and the blog is the conversion source.
Now that we’ve established that let’s look at how we track and maintain lead and conversion sources in HubSpot.
HubSpot provides 3 source properties for new contacts.
Original Source = the lead’s first visit or interaction with your website
Original Source Drill-Down 1 and 2 = Additional context to support the source
Here’s a quick look at how these properties will populate.
|
Original source |
Original source drill-down 1 |
Original source drill-down 2 |
|
Organic search |
Search term (if available) |
Search engine site |
|
Referrals |
Referring website domain |
Referring website URL |
|
Organic social |
Social media site |
Campaign name |
|
Email marketing |
Campaign name |
HubSpot email name |
|
Paid search |
Campaign name |
Search term (if available) |
|
Paid social |
Social media site |
Campaign name |
|
Direct traffic |
Entrance URL |
N/A |
|
Other campaigns |
Campaign name |
Source / Medium |
|
Offline channel/tool/platform. Examples include: IMPORT, SALES, API, BATCH_UPDATE, CONTACTS_WEB, MOBILE_IOS, SALESFORCE, BOT, EXTENSION |
Specific offline medium (e.g., BCC_TO_CRM, business-card-scanner, CRM_UI, salesforce-createdby, addMessageUser) |
Source: HubSpot Original Source
HubSpot auto-populates the original source properties as contacts are created. This enables a few standard reports in the HubSpot Report Library (depending on your HubSpot account level). To find these reports, navigate to Reports> Reports > Report Library.
Contact Create Attribution Reports:
Contacts Reports:
Deals
Web Traffic:
Website Pages:
Because leads do not always enter your CRM via a website conversion, many teams prefer to roll up the original source into a custom lead source property. This allows us to track both outbound sources (events, sales outreach, etc.) and inbound sources (ads, search, social media, etc.) for more granular reporting.
This process can be a bit of an undertaking. So, we've created a free guide to walk you through:
HubSpot provides 6 properties to show conversion information. For now, let’s focus on the two properties indicating the first conversion.
First Conversion = The first form this contact submitted
First Conversion Date = The date this contact first submitted a form
These properties will populate with the name of a meetings link or form that this lead first submitted and the date of that submission. This data is key for marketers looking to see what content is truly conveying value for website visitors.
HubSpot auto-populates the conversion properties as contacts take action on your website. This enables a few standard reports in the HubSpot Report Library (depending on your HubSpot account level). To find these reports, navigate to Reports> Reports > Report Library.
Contact Create Attribution Reports:
Now that you know how to leverage the HubSpot Original Source and Conversion properties in HubSpot, it’s time to put that data to use! Snag the reports mentioned above and add them to a dashboard for Lead Source + Conversion Tracking in HubSpot and stay on top of your sources with the highest tracking and content with the highest conversion rate.
Pro-tip - leverage your highest traffic sources with your strongest content to maximize lead generation.
Looking for more granular reporting for lead sources in HubSpot? Many HubSpot customers build a custom Lead Source property to track inbound and outbound lead sources. This is especially valuable if you’re using the HubSpot Salesforce integration as Lead Source is a required field in Salesforce.
We’ve created a no-nonsense guide walking you through creating a custom Lead Source property and building workflow automation to maintain it. This guide is designed for HubSpot marketers and sales reps looking for better reporting, more visibility, and simple solutions. Sound familiar?